IoT Bundle: IOP13 & DNVS-14 Pro
CORNER VIEW CAPABILITY: The wireless IoT link streams the IOP13’s view to your DNVS-14 Pro helmet unit, enabling effective corner view and room scanning while staying behind cover, keeping situational awareness without exposing your position.
SELECTABLE DISPLAY MODES: Once connected, you can switch between night vision, PIP (picture-in-picture) thermal display, and FULL-screen thermal directly on the DNVS, without interrupting movement.
ZERO-DRAG MOBILITY: Move without restrictions. The rock-solid wireless connection creates a snag-free ecosystem, giving you total freedom of movement in high-stress environments.
MOBILE CONNECTIVITY: Connect via Wi-Fi to the INFITAC App to review mission footage, adjust settings, and update firmware instantly—right from your smartphone.
SYNC WITH YOUR TEAM: The IoT link allows teammates to view the exact same live stream. Cut the chatter and coordinate your entry with shared visual intelligence.
Shipping Policy
At Infitac, we strive to provide a seamless and secure shipping experience for our customers. Our shipping policy ensures timely processing and delivery of your order, with clear guidelines on order verification, shipping rates, and insurance options.
Warranty Policy
Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service. For more details, click to learn more about Extended Warranty、RMA Process Tracking、Return & Refund Policy.
Warranty period
Starting date of warranty period:
- a) The warranty period for products purchased through an Infitac certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;
- b) If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from Infitac manufacturing.
|
Product |
Product Type |
Time Limit (Default) |
|
Fast FAH25 |
Thermal Imaging Scope |
5 Years |
|
Fast FAL19 |
Thermal Imaging Scope |
5 Years |
|
Fast Mini |
Thermal Imaging Sight |
3 Years |
|
DNVS |
Digital Night Vision |
3 Years |
|
PG-25 |
Night Vision |
3 Years |
|
IOTS |
Thermal Imaging Sight |
3 Years |
|
OWS-32 |
Optical Waveguide Sight |
3 Years |
Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and Infitac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.
The following conditions do not belong to the scope of free warranty:
- a) The device nameplate and SN bar code are damaged and cannot be identified.
- b) Any modification, disassembly, or repair not authorized by Infitac is prohibited.
- c) Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.
- d) Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.
- e) The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.
- f) Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.
Return & Refund Policy
Return & Refund Conditions:
- We reserve the right to deny a return/refund claim if, upon inspection, the unit does not meet the required conditions.
- All products must be returned in original or unused condition and contain all accessories including adaptor, spanner, screws, USB cable, and other inserts within the original box. In the event of damage or missing items, or not in original condition for reasons not due to our error, we require customers to send remaining parts back to us at your own expense. Otherwise, we will charge 15% of the item price depending on the item’s condition.
- Please note that for accessory-type products, such as the Fast Mini series adaptors & mounts, we only offer replacement services and do not provide refunds. Additionally, for PC01 and BC01, returns are not accepted if the issue is not related to product quality.
- Please note that once a tracking number has been generated, the order cannot be canceled.
- We do not accept returns due to scams and people swapping products.
- Worry-Free Purchase Insurance is non-refundable once purchased, regardless of return eligibility for the associated product.
How to Apply for a Return Not Related to Quality Issues
Refunds are only applicable to items purchased directly from infitacusa.com. We reserve the right to deny claim for return/refund if it is determined the unit does not meet the requirements upon inspection.
We will charge a restocking fee of 15% (calculated on the total purchase) for a return or exchange not related to quality issues.
For non-quality-related return requests, please submit an application through our Return Center.
For replacement services, please contact our support team at support@infitacusa.com.
| Product | Refund |
|---|---|
| Fast Mini | Within 15 days purchased from Infitacusa.com |
| DNVS | Within 15 days purchased from Infitacusa.com |
| IOTS | Within 30 days purchased from Infitacusa.com |
We will review your request within 1–3 business days. Once your return request is approved, you will receive a confirmation email with a return label. We will cover your return shipping costs. Please ensure the product is packaged securely, as we are not responsible for items damaged during return transit, nor are we liable for lost items. Clearly write the RMA number from the Return Center system on the outside of the package. Allow up to 15 days for your package to be received and processed.
Please note that Infitac does not permit the return of or offer refunds for the following products:
- A product that is custom configured or branded to your personal specifications.
- A product purchased from a third-party retail partner.
- Returns due to fraudulent activity or attempts to swap products.
If you have any questions regarding the return shipping, please contact our support team at support@infitacusa.com.
Product Quality-Related Return/Refund
Refunds are only applicable to items purchased directly from infitacusa.com. Once we receive the product and confirm its validity, we can refund the full purchase price.
| Product | Refund | Exchange |
|---|---|---|
| Fast Mini | Within 15 days purchased from Infitacusa.com | Within 30 days purchased from Infitacusa.com or an Infitac certified distributor or dealer |
| DNVS | Within 15 days purchased from Infitacusa.com | |
| IOTS | Within 30 days purchased from Infitacusa.com |
If you wish to return an item due to a perceived product quality issue, or for an exchange or free repairs, please follow the steps below:
- Please complete the RMA Application Form to request an RMA.
- We reserve the right to deny a return/refund claim if, upon inspection, the unit does not meet the required conditions.
- Clearly write the RMA number on the outside of the package.
- Ensure the product is packaged securely. We are not responsible for items damaged during transit.
- We strongly recommend using a tracked shipping method, as we are not liable for lost items.
- Allow up to 15 days for your package to be received and processed.
Please note that Infitac does not permit the return of or offer refunds for the following products:
- A product that is custom configured or branded to your personal specifications.
- A product purchased from a third-party retail partner.
- Returns due to fraudulent activity or attempts to swap products.
IOT POWER:
REAL-TIME VIEWING & CONNECTED OBSERVATION
Equipped with lNFlTAC's proprietary loT wireless system, the DNVS-14 Pro connects seamlessly to compatible rifle sights (such as the lOTS series) for realtime aiming imagery, enhanced corner-shot capability, and fast switching between standalone NV view and connected gunsight view.
UNLOCK MORE POWER WITH THE
INFITAC APP
- Live View & Stream - Watch real-time images from your device and capture photos or videos on the go.
- Manage Media - View, download, share, and delete photos and videos directly from your device.
- Advanced Controls - Adjust image palettes, fine-tune digital zoom, and customize your viewing experience.
- StaySynced - Synchronize date and time settings seamlessly between your device and smart phone.
- Easy Updates - Keep your device running smoothly with firmware updates delivered right through the App.
Whether you're in the field or reviewing your latest adventure, lNFlTAC APP gives you the tools to get the most out of your device.
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FAQs
Does the IoT link require internet or cellular service?
No. The IOTS to DNVS-14 Pro connection is a local wireless link; no router, SIM, or data plan required.
Does helmet viewing affect my weapon zero?
No. The link only mirrors the sight’s view. Confirm zero on a range after any firmware or mount changes later.
When should I use PIP mode or FULL mode on the DNVS-14 Pro?
PIP mode is useful during general movement, as it preserves overall situational awareness while keeping the thermal feed visible in a smaller window. FULL mode is better suited for inspecting details or performing a final check before committing to movement.
Can I control settings or review files through a mobile device?
Yes. Both the IOTS and DNVS-14 Pro can connect to the INFITAC App for parameter adjustment, live preview, file transfer, and firmware updates. Mobile control is best used during setup, configuration, or after-action review—not during live movement.
What can I do on the INFITAC APP？
After the app connects to the device, you can:
- View the live image and capture photos and videos.
- View, download, share, and delete photos and videos stored on the device.
- Adjust device settings such as the image color palette and digital zoom level.
- Synchronize the date and time with your mobile device.
- Update the device firmware.
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