Frequently Asked Questions

Of course, you can optionally purchase multi other Pistol footprints (such as RMSc/DPP/MOS) to match your pistol. Please visit https://infitacusa.com/collections/accessories for detailed accessories information.
The FMP13 has a standard RMR footprint and can be adapted to pistols with a standard RMR footprint mount.
Those models having their own RMR plate can all be used directly, such as FN series, HK VP9/VP40, Ruger 57, Smith & Wesson Optics Ready version, etc.. If not confirmed, please contact us at support@infitacusa.com.
Beretta 92X Performance has its own plate, which includes RMR footprint. Therefore, FMP13 can be set on it directly. If you don't have Beretta Trijicon RMR Plate, you need to buy Beretta's plate, which isBeretta 90 Series Red Dot Optic Plate Kit–Trijicon Footprint.
Please select PA01 for the setting.
Springfield Armory Xdm series has its own RMR plate3, which can be used directly with Fast Mini.

Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and InfiTac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

For exchange or free repairs, please contact our support team at support@infitacusa.com or Submit A RMA Application.

Points redemptions cannot be combined with any other type of discount or shipping offer.

All redemptions are final — points and rewards cannot be returned, canceled, or exchanged. Please choose carefully.

Yes! Your completed past purchases, newsletter subscriptions, and account registrations are automatically credited with the eligible points.

No. Your points never expire!

You earn 1 point for every $2 spent (calculated on the actual amount paid after discounts).

Add your birthday to your account to receive an 80-point bonus on your special day. Purchases made on your birthday will earn double points.

For purchases, points are pending for 30 days after payment. If you receive a full or partial refund, or your order is canceled during this time, the points are voided and not awarded.

• Points from other actions (registration, subscription, reviews) are given immediately.

Order points are credited 30 days after purchase, after your order is confirmed and not refunded or canceled.

All shoppers earn points. You must register and log in to redeem rewards using points.

All in-stock items will ship within 1-3 business days from the date the order is processed. Orders received after Friday or on weekends (Saturday and Sunday) will be processed on the next available business day. The exact transportation time depends on the logistics company.

Once an order is flagged for verification, it will remain on hold until we receive the necessary information from you. We aim to complete the verification process as quickly as possible, but please allow up to 5 business days for resolution.

Absolutely. At Infitac, protecting your personal data and privacy is our priority. We ensure that all information you provide during the verification process is handled securely and in accordance with our privacy policy. Your security is our top concern.

If you have any questions or concerns regarding the verification process, please feel free to contact our support team at support@infitacusa.com. We are here to assist you and ensure that your ordering experience is smooth and secure.

Orders may be marked as high-risk due to issues such as:

  • Missing billing address or credit card information
  • Unable to verify the billing address ZIP/postal code against the card's registered address
  • Other discrepancies or security concerns detected by our system
  • Double-check that your billing information matches what’s registered with your bank or card provider
  • Place a new order using accurate details

If you think the cancellation was a mistake or need assistance, feel free to reach out to support@infitacusa.com for further assistance. We're here to help!

Order verification is necessary to protect both you and Infitac from fraudulent transactions. By verifying the information associated with your order, we can ensure that your payment is authorized and that the products are being shipped to the correct address. This helps prevent unauthorized purchases and safeguards your financial information, ultimately enhancing the security of your shopping experience with us.

Once an order is flagged for verification, it will remain on hold until we receive the necessary information from you. We aim to complete the verification process as quickly as possible, but please allow up to 5 business days for resolution.

Your order was canceled by our security system because it was identified as high-risk during our fraud prevention screening. This is done to protect both our customers and our business.

Orders may be marked as high-risk due to issues such as:

  • Missing billing address or credit card information
  • Unable to verify the billing address ZIP/postal code against the card's registered address
  • Other discrepancies or security concerns detected by our system
No. Using a USB interface for power will not charge the battery inside the device. If the device is powered on, it will automatically switch to the external power supply and stop using the battery. Do not leave the device unattended for extended periods when using an external power supply to avoid damaging the device, batteries and other potential risks.
No, thermal imaging does not allow for visibility through glass; instead, you’ll see your own reflection if you look through it.
You can easily use one of our Picatinny mounts to attach it to a rifle, whether standing alone or at a 45-degree angle—ideal for those utilizing an LVPO rig. And you can also attach the Fast MINI to the tube of the optical sight by using the PM02 mount (if the tube is 30mm).
Yes, it has been rigorously tested for recoil on various firearms, including the SCAR MK17—known for its punishing recoil—both in semi-automatic and fully automatic modes. It has also been tested with the FNX .45 Tactical, Desert Eagle .50, Lever Action .45/70, Beretta 1301 12ga, Glock 19 and Glock 45 (both 9mm), AR10 .308, and AR15 .223/5.56.
The FAST-MINI optic is designed primarily for use in low-light and nighttime conditions, featuring advanced thermal and infrared capabilities. It does not have a regular red dot daytime function like traditional optics. However, it offers clear visibility in a variety of lighting environments, especially in low-visibility situations.

The FMP13 offers user-friendly operation, especially useful in fast-paced environments. It utilizes a touch-sensitive interface, enabling you to easily carry out zeroing, change between various color display modes, and select different reticle configurations directly from the 1.4-inch screen. Reticle choices include a 5 MOA dot, an 8 MOA dot with a 65 MOA circle, and an 8 MOA dot with a 130 MOA circle, giving users flexibility based on their needs.

The Infitac Fast Mini FMP13 is engineered for durability in challenging environments. Its IP67 waterproof certification allows it to be submerged as deep as 33 feet (10 meters). The housing is made from robust AL7075-T6 aluminum alloy and built to handle recoil up to 1200g. The unit has undergone rigorous testing, successfully withstanding repeated drops from a height of 5 feet (chest level) without any operational failure. While it’s not intended for intentional abuse, the FMP13 is constructed to resist accidental impacts and rough handling that may occur during practical use in the field.

The FAST Mini comes with non-chargeable batteries. Also, it is compatible with CR2 rechargeable batteries and includes a USB-C input port for connecting an external battery pack. Notably, the unit prioritizes the external battery over the internal one. When using an external battery pack, the internal batteries will not charge. For a complete product manual, please review and download here.
The 5-hour runtime may vary based on environmental conditions. The FAST Mini features an ambient light sensor; in bright sunlight, the battery may deplete faster as it maintains maximum brightness. Conversely, in low-light settings, you can expect longer battery life.
This won't do. Your pistol should to be the Optics Ready series, with an Optics Mounting position for installing the sight, so that the FAST MINI can be installed.
The FAST Mini is designed with an RMR footprint, ensuring seamless compatibility with any firearm that employs this mounting solution—making installation a straightforward plug-and-play experience.
Please be assured that our products have high reliability with IP67 waterproof, 1200G high shock resistance.
The thermal detection range is approximately 100 yards. Actual performance may differ based on environmental factors like temperature and humidity, along with the size of the target and its heat signature.
The device is well stored in a protector case, which also includes the user manual, warranty card, a bag of kits (spanner*1pc, screws*8pc), RMR plate (attached on the device), USB cable, CR2 batteries (NITECORE) *2pc, and glass cloth, etc..
手枪瞄准器 Fast Mini FMP13
At this time, we only offer shipping to US addresses. Meanwhile, we don’t have dealers outside the US.
Please note that we do not cancel orders once placed.
We don’t have any kinds of discounts, or special pricing currently. However, we do have occasional promotions and discounts available. Be sure to subscribe to our newsletter for updates on special offers and sales.

https://infitacusa.com/pages/return-refund-policy

  • 15-day Refund Policy: Refunds are accepted only for products purchased within 15 days directly from infitacusa.com.
  • 30-day Exchange Policy: Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and InfiTac after-sales service engineers tested to confirm that the problem is not caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

Return & Refund Conditions:

1.  We reserve the right to deny a return/refund claim if, upon inspection, the unit does not meet the required conditions.

2.  All products must be returned in original or unused condition and contain all accessories including adaptor, spanner, screws, USB cable , and other inserts within the original box.

3.  In the event of damage or missing items, or not in original condition for reasons not due to our error, we require customers to send remaining parts back to us at your own expense. Otherwise, we will charge 15% of the item price depending on the items condition.

4.  The shipping fee is non-refundable.

5.  Please note that for accessory-type products, such as the Fast Mini series adapters & mounts, we only offer replacement services and do not provide refunds.

6.  Please note that Infitacusa does not accept returns of or provide refunds for the following:

a.  A product that is custom configured or branded to your personal specifications.

b.  A product purchased from a 3rd party retail partner.

c.  Returns due to fraudulent activity or attempts to swap products.

 

Non-Quality Returns:

For returns unrelated to product quality, a 15% restocking fee applies (calculated on the total purchase). Please process these through our [Return Center].

1.  We will review your request within 1-3 business days. Once your return request is approved, you will receive a confirmation email with a return label. We will cover your return shipping costs.

2.  Please ensure the product is packaged securely, as we are not responsible for items damaged during return transit, nor are we liable for lost items. Clearly write the RMA number from Return Center system on the outside of the package.

3.  Allow up to 10 days for your package to be received and processed.

An address change fee will be applied for this special request. This fee covers actual costs including revised shipping charges, fuel surcharges, and signature confirmation services. In addition, we cannot guarantee whether it will be finally succeed.

We reserve the right to use our preferred shipping methods unless you specify otherwise. Typically, we default to UPS for shipments unless you have made a special request for expedited shipping.

We regret to inform you that self-pickup service is currently unavailable. All goods will be dispatched directly from our warehouse.
We’re sorry that we don’t provide such service especially after the order has been processed. If you have any special request about delivery, please contact us with detailed information at support@infitacusa.com before making the order. We need additional time to confirm with logistic company whether it is possible and extra fee will be charged accordingly.

All orders qualify for free shipping. Please note that a delivery signature will be required upon receipt, except for accessory-only orders.

Note: shipping fees to Alaska, Hawaii, and U.S. Territories are not included in free shipping offers.

If you have a special request for expedited shipping, please contact us at official@infitacusa.com. Additional fees may apply based on your location and urgency.

Once your order has been shipped, you will receive a shipping confirmation email containing the carrier's information and your tracking number. You can enter your tracking number on the carrier's official website to check the status of your shipment. Additionally, you can track your order on our website using the following link: Track My Order.

Yes, all orders (except for accessories) will require a signature upon delivery to ensure secure logistics for both parties.

We do not ship orders exceeding $2,500 to U.S. Territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands. Such orders will be canceled. We also do not ship to U.S. Armed Forces overseas addresses.

  • For all orders except for accessory-only orders, a Signature Required feature is included to ensure your package is delivered securely to an authorized recipient. For added peace of mind, customers may choose to add Shipping Protection for 2% of the total purchase at checkout. Shipping Protection covers lost, stolen, or damaged packages during transit. If an issue arises, please contact our support team at support@infitacusa.com directly for assistance with claims or initiate a claim at Resolution Center. To initiate a claim, please provide necessary documentation, such as tracking information and any supporting loss reports.
  • All orders are automatically insured up to $200. Without shipping protection, InfiTac LLC will not be responsible for any issues such as lost, stolen, or damaged packages, delivery delays, or any circumstances beyond our control. In this case, if the package is lost, stolen, or damaged, we strongly recommend contacting the carrier (UPS, FedEx, USPS) directly for assistance. They will be able to help resolve the issue.

 

We strongly recommend purchasing shipping protection provided by Seel at checkout for orders over $200.

 

If you provide an invalid, incomplete, or unsupported address, we may contact you for clarification via email. If we cannot reach you, we may cancel the order.

If we discover that your provided address is a P.O. Box, we will hold the order and contact you to modify the address to one that is suitable for UPS. If we cannot reach you within 5 business days, we may have to cancel the order.

  • For orders within the contiguous United States, only the Economy shipping method is available, which is free and typically delivers within 5 to 8 business days via UPS Ground.
  • For orders to U.S. Territories under $2,500, our carrier is also UPS Ground.

If your package is lost, stolen, or damaged, and you did not purchase shipping protection, you will need to contact the carrier directly to file a claim. InfiTac LLC will not be responsible for any lost, stolen, or damaged packages in this case.

However, if you opted for shipping protection, it can help cover these issues, allowing you to recover the cost of the item. We highly recommend purchasing shipping protection at checkout to ensure peace of mind and secure your order.

If an issue arises, please contact our support team at support@infitacusa.com directly for assistance with claims or initiate a claim at Resolution Center. To initiate a claim, please provide necessary documentation, such as tracking information and any supporting loss reports.

Common reasons for delivery delays may include:

  • Carrier transportation delays
  • Incorrect or incomplete address provided
  • Force majeure factors (such as severe weather, natural disasters, etc.)

We are not liable for delays caused by the carrier, incorrect shipping addresses provided by the customer, or any external factors that may impact delivery once the package has left our facility. If you experience a delay with your package, please ensure that you provided the correct address and contact the carrier for the latest delivery information.

If you have already submitted an RMA application and wish to check its status, please visit our Service Progress page.
If you wish to return an item due to product quality concerns, request an exchange, or seek complimentary repairs, please submit your request through our [RMA Application Portal]

1.  Please complete the RMA Application Form to request an RMA.

2.  We will review your request within 1-3 business days. Once your return request is approved, you will receive a confirmation email with a return label. We will cover your return shipping costs.

3.  Ensure the product is packaged securely. We are not responsible for items damaged during transit.

4.  Allow up to 10 days for your package to be received and processed.

Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and InfiTac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

 

For exchange or free repairs, please contact our support team at support@infitacusa.com or Submit A RMA Application.

You can register at this page: https://care.infitacusa.com/

Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service.

Starting date of warranty period:

 a) The warranty period for products purchased through an InfiTac certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;

 b) If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from InfiTac manufacturing.

The following conditions do not belong to the scope of free warranty:

a) The device nameplate and SN bar code are damaged and cannot be identified.

b) Any modification, disassembly, or repair not authorized by Infitac is prohibited.

c) Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.

d) Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.

e) The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.

f) Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.