Frequently Asked Questions

Please follow up the steps in related blog. https://infitacusa.com/blogs/blogs/install-pm01-picatinny-rail-mount

Yes, PM03 can be reversed for a left-side setup. Please find the guidance in related blog. https://infitacusa.com/blogs/blogs/pm03-left-hand-setup

Beretta 92X Performance has its own plate, which includes RMR footprint. Therefore, FMP13 can be set on it directly. If you don't have Beretta Trijicon RMR Plate, you need to buy Beretta's plate, which isBeretta 90 Series Red Dot Optic Plate Kit–Trijicon Footprint.

Sig P322 features the shield RMSc, so PA01 is suitable for it.

Springfield Armory Xdm series has its own RMR plate3, which can be used directly with Fast Mini.

No. Using a USB interface for power will not charge the battery inside the device. If the device is powered on, it will automatically switch to the external power supply and stop using the battery. Do not leave the device unattended for extended periods when using an external power supply to avoid damaging the device, batteries and other potential risks.

No, thermal imaging does not allow for visibility through glass; instead, you will see your own reflection if you look through it.

The Fast Mini includes a USB-C input port for connecting an external battery pack. Notably, the unit prioritizes the external battery over the internal one. When using an external battery pack, the internal batteries will not charge. For a complete product manual, please review and download the manual on the product page.

The FAST-MINI optic is designed primarily for use in low-light and nighttime conditions, featuring advanced thermal and infrared capabilities. It does not have a regular red dot daytime function like traditional optics. However, it offers clear visibility in a variety of lighting environments, especially in low-visibility situations.

The FMP13 offers user-friendly operation, especially useful in fast-paced environments. It utilizes a touch-sensitive interface, enabling you to easily carry out zeroing, change between various color display modes, and select different reticle configurations directly from the 1.4-inch screen. Reticle choices include a 5 MOA dot, an 8 MOA dot with a 65 MOA circle, and an 8 MOA dot with a 130 MOA circle, giving users flexibility based on their needs.

Fast Mini is engineered for durability in challenging environments. Its IP67 waterproof certification allows it to be submerged as deep as 33 feet (10 meters). The housing is made from robust AL7075-T6 aluminum alloy and built to handle recoil up to 1200g, which refers to 6,000 joules of recoil rating. It has been rigorously tested for recoil on various firearms, including the SCAR MK17-known for its punishing recoil-both in semi-automatic and fully automatic modes. It has also been tested with the FNX .45 Tactical, Desert Eagle .50, Lever Action .45/70, Beretta 1301 12ga, Glock 19 and Glock 45 (both 9mm), AR10 .308, and AR15 .223/5.56.

The thermal detection range of FML19 is approximately 150 yards, depending on the surrounding area, while the detection range of FMP13 is around 100 yards. Actual performance may differ based on environmental factors like temperature and humidity, along with the size of the target and its heat signature.

The base magnification is 0.5X, and the digital e-zoom magnifications are 1x and 2x. Therefore, the final image magnification is 0.5x-1x.

The device is well stored in a protector case, which also includes the user manual, warranty card, a bag of kits (spanner*1pc, screws*8pc), RMR plate (attached on the device), USB cable, non-rechargeable CR2 batteries *2pc (only for FMP13), rechargeable CR2 Battery *2pc (only for FML19) and glass cloth, etc..

Points redemptions cannot be combined with any other type of discount or shipping offer.

All redemptions are final — points and rewards cannot be returned, canceled, or exchanged. Please choose carefully.

Yes! Your completed past purchases, newsletter subscriptions, and account registrations are automatically credited with the eligible points.

No. Your points never expire!

You earn 1 point for every $2 spent (calculated on the actual amount paid after discounts).

Add your birthday to your account to receive an 80-point bonus on your special day. Purchases made on your birthday will earn double points.

For purchases, points are pending for 30 days after payment. If you receive a full or partial refund, or your order is canceled during this time, the points are voided and not awarded. Points from other actions (registration, subscription, reviews) are given immediately.

Order points are credited 30 days after purchase, after your order is confirmed and not refunded or canceled.

All shoppers earn points. You must register and log in to redeem rewards using points.

All in-stock items will ship within 1-3 business days from the date the order is processed. Orders received after Friday or on weekends (Saturday and Sunday) will be processed on the next available business day. The exact transportation time depends on the logistics company.

Absolutely. At Infitac, protecting your personal data and privacy is our priority. We ensure that all information you provide during the verification process is handled securely and in accordance with our privacy policy. Your security is our top concern. If you have any questions or concerns regarding the verification process, please feel free to contact our support team at support@infitacusa.com. We are here to assist you and ensure that your ordering experience is smooth and secure.

Double-check that your billing information matches what's registered with your bank or card provider Place a new order using accurate details If you think the cancellation was a mistake or need assistance, feel free to reach out to support@infitacusa.com for further assistance. We're here to help!

Order verification is necessary to protect both you and Infitac from fraudulent transactions. By verifying the information associated with your order, we can ensure that your payment is authorized and that the products are being shipped to the correct address. This helps prevent unauthorized purchases and safeguards your financial information, ultimately enhancing the security of your shopping experience with us. Once an order is flagged for verification, it will remain on hold until we receive the necessary information from you. We aim to complete the verification process as quickly as possible, but please allow up to 5 business days for resolution.

Your order was canceled by our security system because it was identified as high-risk during our fraud prevention screening. This is done to protect both our customers and our business. Orders may be marked as high-risk due to issues such as: Missing billing address or credit card information Unable to verify the billing address ZIP/postal code against the card's registered address Other discrepancies or security concerns detected by our system

At this time, we only offer shipping to US addresses. Meanwhile, we don’t have dealers outside the US.

Please note that we do not cancel orders once placed.

We don't have any kinds of discounts, or special pricing currently. However, we do have occasional promotions and discounts available. Be sure to subscribe to our newsletter for updates on special offers and sales.

An address change fee will be applied for this special request. This fee covers actual costs including revised shipping charges, fuel surcharges, and signature confirmation services. In addition, we cannot guarantee whether it will be finally succeed.

We regret to inform you that self-pickup service is currently unavailable. All goods will be dispatched directly from our warehouse.

We are sorry that we don.t provide such service especially after the order has been processed. If you have any special request about delivery, please contact us with detailed information at support@infitacusa.com before making the order. We need additional time to confirm with logistic company whether it is possible and extra fee will be charged accordingly.

Most orders qualify for free shipping. But shipping fees to Alaska, Hawaii, and U.S. Territories are not included in free shipping offers.

Once your order has been shipped, you will receive a shipping confirmation email containing the carrier's information and your tracking number. You can enter your tracking number on the carrier's official website to check the status of your shipment. Additionally, you can track your order on our website using the following link: Track My Order.

Yes, all orders (except for accessories) will require a signature upon delivery to ensure secure logistics for both parties.

We do not ship orders exceeding $2,500 to U.S. Territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands. Such orders will be canceled. We also do not ship to U.S. Armed Forces overseas addresses.

For all orders except for accessory-only orders,a Signature Required feature is included to ensure your package is delivered securely to an authorized recipient. For added peace of mind, customers may choose to add Shipping Protection for 2% of the total purchase at checkout. Shipping Protection covers lost, stolen, or damaged packages during transit. If an issue arises, please contact our support team at support@infitacusa.com directly for assistance with claims or initiate a claim at Resolution Center. To initiate a claim, please provide necessary documentation, such as tracking information and any supporting loss reports. All orders are automatically insured up to $200. Without shipping protection, InfiTac LLC will not be responsible for any issues such as lost, stolen, or damaged packages, delivery delays, or any circumstances beyond our control. In this case, if the package is lost, stolen, or damaged, we strongly recommend contacting the carrier (UPS, FedEx, USPS) directly for assistance. They will be able to help resolve the issue. We strongly recommend purchasing shipping protection provided by Seel at checkout for orders over $200.

If we discover that your provided address is a P.O. Box, we will hold the order and contact you to modify the address to one that is suitable for UPS. If we cannot reach you within 5 business days, we may have to cancel the order.

For orders within the contiguous United States, only the Economy shipping method is available, which is free and typically delivers within 5 to 8 business days via UPS Ground. For orders to U.S. Territories under $2,500, our carrier is also UPS Ground.

If your package is lost, stolen, or damaged, and you did not purchase shipping protection, you will need to contact the carrier directly to file a claim. InfiTac LLC will not be responsible for any lost, stolen, or damaged packages in this case. However, if you opted for shipping protection, it can help cover these issues, allowing you to recover the cost of the item. We highly recommend purchasing shipping protection at checkout to ensure peace of mind and secure your order. If an issue arises, please contact our support team at support@infitacusa.com directly for assistance with claims or initiate a claim at Resolution Center. To initiate a claim, please provide necessary documentation, such as tracking information and any supporting loss reports.

Common reasons for delivery delays may include: Carrier transportation delays Incorrect or incomplete address provided Force majeure factors (such as severe weather, natural disasters, etc.) We are not liable for delays caused by the carrier, incorrect shipping addresses provided by the customer, or any external factors that may impact delivery once the package has left our facility. If you experience a delay with your package, please ensure that you provided the correct address and contact the carrier for the latest delivery information.