a) The warranty period for products purchased through an InfiTac certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;

 b) If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from InfiTac manufacturing.

The following conditions do not belong to the scope of free warranty:

a) The device nameplate and SN bar code are damaged and cannot be identified.

b) Any modification, disassembly, or repair not authorized by Infitac is prohibited.

c) Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.

d) Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.

e) The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.

f) Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.

Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and InfiTac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

For exchange or free repairs, please contact our support team at support@infitacusa.com or Submit A RMA Application.

Returns are accepted for products purchased within 15 days from infitacusa.com.

• Please complete the RMA Application Form to request an RMA.
• We reserve the right to deny a return/refund claim if, upon inspection, the unit does not meet the required conditions.
• Ensure the product is packaged securely. We are not responsible for items damaged during transit.
  We strongly recommend using a tracked shipping method, as we are not liable for lost items.
• Clearly write the RMA number on the outside of the package.
• Allow up to 10 days for your package to be received and processed.

Refunds are applicable only to items bought directly from InfiTacUSA. Once we receive the product and confirm its validity, we can refund the full purchase price.

Please note that Infitacusa does not permit the return of or offer refunds for the following products:

• A product that is custom configured or branded to your personal specifications.
• A product purchased from a 3rd party retail partner.

Please note that for accessory-type products, such as the Fast Mini series adaptors & mounts, we only offer replacement services and do not provide refunds. For replacement services, please contact our support team at support@infitacusa.com.

If you have already submitted an RMA application and wish to check its status, please visit our Service Progress page.

Register for an Extended Warranty to receive an additional 6 months of coverage.