• Warranty support is available only for products purchased within the United States.
• Please complete the RMA Application Form to request an RMA.
• We reserve the right to deny a warranty claim if, upon inspection, the unit does not meet the warranty requirements.
• Ensure the product is packaged securely. We are not responsible for items damaged during transit.
• We strongly recommend using a tracked shipping method, as we are not liable for lost items.
• Clearly write the RMA number on the outside of the package.
• Allow up to 10 days for your package to be received and processed.

a) The device nameplate and SN bar code are damaged and cannot be identified.

b) Any modification, disassembly, or repair not authorized by Infitac is prohibited.

c) Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.

d) Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.

e) The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.

f) Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.

 a) The warranty period for products purchased through an InfiTac certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;

 b) If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from InfiTac manufacturing.

Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and InfiTac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

Register for an Extended Warranty to receive an additional 6 months of coverage.

If you have already submitted an RMA application and wish to check its status, please visit our Service Progress page.

Within 30 days from the date of the first purchase (inclusive), if the purchased product
performances failure, and InfiTac after-sales service engineers tested to confirm that the
problem is caused by the product's own failure, customer can choose to exchange or free
of charge repairs.

• Returns are accepted for products purchased within 15 days from infitacusa.com. Refunds are applicable only to items bought directly from InfiTacUSA.
• We reserve the right to deny a return/refund claim if, upon inspection, the unit does not meet the required conditions.

Please note that for accessory-type products, such as the Fast Mini series adaptors & mounts, we only offer replacement services and do not provide refunds.

• Please complete the RMA Application Form to request an RMA.
• Ensure the product is packaged securely. We are not responsible for items damaged during transit.
• We strongly recommend using a shipping method that includes tracking, as we are not liable for lost items.
• Clearly write the RMA number on the outside of the package.
• Allow up to 10 days for your package to be received and processed.