How the Loyalty Program Works
VIP Tiers
Earn points to unlock higher VIP tiers, exclusive rewards, and premium member benefits.
0 Points
8,000 Points
15,000 Points
50,000 Points
100,000 Points
1. How are points calculated?
You earn 1 point for every $2 spent (calculated on the actual amount paid after discounts).
2. Who can earn points?
All shoppers earn points. You must register and log in to redeem rewards using points.
3. When are points issued, and what if I return or cancel my order?
For purchases, points are pending for 30 days after payment. If you receive a full or partial refund, or your order is canceled during this time, the points are voided and not awarded.
• Points from other actions (registration, subscription, reviews) are given immediately.
4. Can I get points for past purchases and actions?
Yes! Your completed past purchases, newsletter subscriptions, and account registrations are automatically credited with the eligible points.
5. What are the birthday reward rules?
Add your birthday to your account to receive an 80-point bonus on your special day. Purchases made on your birthday will earn double points.
6. When will my points for orders be officially credited?
Order points are credited 30 days after purchase, after your order is confirmed and not refunded or canceled.
7. Are there restrictions on redeeming points for rewards?
Points redemptions cannot be combined with any other type of discount or shipping offer.
8. Do points expire?
No. Your points never expire!
9. Can I cancel or exchange my reward after redeeming points?
All redemptions are final — points and rewards cannot be returned, canceled, or exchanged. Please choose carefully.
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