Shipping fee

At Infitac, we strive to provide a seamless and secure shipping experience for our customers. Our shipping policy ensures timely processing and delivery of your order, with clear guidelines on order verification, shipping rates, and insurance options.

Under normal use and maintenance conditions, if the product experiences performance failure due to material, process, or manufacturing problems during the warranty period, we promise to provide warranty service. For more details, click to learn more about Extended Warranty、RMA Process Tracking、Return & Refund Policy.

Warranty period

Starting date of warranty period:

• The warranty period for products purchased through an Infitac certified distributor or dealer shall commence from the date of purchase as indicated on the invoice;
• If a valid purchase invoice is not available, the warranty period will be calculated from the date of delivery of the product from Infitac manufacturing.

Within 30 days from the date of the first purchase (inclusive), if the purchased product performances failure, and Infitac after-sales service engineers tested to confirm that the problem is caused by the product’s own failure, customer can choose to exchange or free of charge repairs.

The following conditions do not belong to the scope of free warranty:

• The device nameplate and SN bar code are damaged and cannot be identified.
• Any modification, disassembly, or repair not authorized by Infitac is prohibited.
• Failure or damage caused by personal misuse or failure to follow the product's instructions for use, maintenance, or storage is not covered by the warranty.
• Damage caused by transportation, loading, or unloading during repair is not covered by the warranty.
• The warranty does not cover product damage caused by accidents or intentional damage, such as liquid spills, drops, inappropriate voltage input, etc.
• Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events are not covered by the warranty.